FAQ

1. What is Xtreme Vaults?

Xtreme Vaults is an online retailer offering a curated selection of sneakers and lifestyle footwear, including popular and hard-to-find models.

2. Is Xtreme Vaults an authorized reseller?

No. Xtreme Vaults is not an authorized reseller, distributor, or retail partner of Nike, Jordan Brand, Adidas, or any other brand displayed on this website. All brand names and trademarks are used for identification purposes only.

3. What does “not an authorized reseller” mean?

This means we do not have a direct relationship or official authorization from the brands listed on our site. Customers should understand that brand manufacturers do not endorse, sponsor, or guarantee products sold by Xtreme Vaults.

4. How do I place an order?

To place an order:

  1. Browse the website and select your item(s)

  2. Choose size and quantity if applicable

  3. Add items to your cart

  4. Complete checkout
    You will receive an order confirmation email after purchase.

5. What payment methods do you accept?

We accept major credit and debit cards and other secure payment options shown at checkout.

6. Do you offer free shipping?

Free shipping may be available on qualifying orders. Shipping costs, methods, and eligibility are shown at checkout. Please review our Shipping Policy for details.

7. How long does shipping take?

Shipping times vary depending on your location and the shipping method selected. Estimated delivery times are provided during checkout and in your confirmation email.

8. What is your return and refund policy?

Returns and refunds are handled according to our Refund Policy. Items must meet return conditions outlined in that policy. Please review the full policy before purchasing.

9. How do I track my order?

Once your order ships, you will receive a tracking number via email. Tracking updates are provided by the shipping carrier.

10. What if my order is damaged or incorrect?

If your order arrives damaged or incorrect, contact us promptly with your order number and photos of the issue so we can assist you.

11. Can I cancel or change my order?

Order cancellations or changes are not guaranteed and depend on order status. Contact us as soon as possible after placing your order.

12. Do you have a physical store?

No. Xtreme Vaults operates exclusively as an online store.

13. Are prices subject to change?

Yes. Prices, availability, and promotions may change at any time without notice.

14. Is my personal and payment information secure?

Yes. We use secure checkout technology to help protect your personal and payment information.